Keeping tracking information in sync between your marketplaces and Shopify is critical for customer satisfaction, and we know how quickly a missing or unsynced tracking number can snowball into support tickets, or marketplace strikes. That’s why we’ve added a brand new alert option to Market Sync to give you an early warning when something goes wrong.
New tracking issue alerts
Head over to the Alert Settings tab in your Market Sync dashboard and you’ll find a new option called “Has tracking issue”. Once enabled, Market Sync will check your orders every 2 hours and email you a concise summary whenever a tracking problem is detected in the last 2 hours, so you can jump in before your customers notice.
Two criteria you can configure
You decide what counts as a “tracking issue” by tuning two thresholds:
- No tracking received after: choose between 1, 2, 3, 4, 5, 6 or 7 days. This triggers an alert when an order still has no tracking number after the selected number of days.
- Tracking received but not synced after: choose between 3, 4, 5 or 6 hours. This triggers an alert when a marketplace tracking number has been received but still hasn’t made it through to Shopify after the selected number of hours.
Pick thresholds that match your fulfilment pace: shops shipping same-day may want the tightest settings, while others may prefer a more relaxed heads-up.
What the email looks like
When an issue is detected, Market Sync sends a clean overview grouped by integration, listing the affected orders under “Orders with no tracking” and “Orders with tracking not synced”, each linking directly to the order so you can resolve it in a click. Multiple recipients are supported too — just separate e-mail addresses with a semicolon in the Alert Settings tab.
Enable the new “Has tracking issue” alert today from the Alert Settings tab and stay one step ahead of tracking problems.
